Stuck? Ask.
UPDATED 31 OCT 2026
Email [email protected] and a person answers, usually within a day. Include your iOS version and what you tapped. The answers below cover most of the mail.
01Restore a purchase
Open Settings from the profile circle on Today, then Subscription, then Restore purchases. Plus comes back on any device signed in to the same Apple Account.
02Cancel Plus
Settings in the app has a Manage button that opens Apple’s subscription sheet. You can also open the iOS Settings app, tap your name, then Subscriptions, then Receipts. Cancelling keeps Plus until the end of the paid period. Everything you logged stays either way.
Plus is $29.99 a year after a 7-day trial, or $4.99 a month. Cancel during the trial and you are never charged.
03Export the Tape
Settings, then Export the Tape. The app builds a file with every photo and a spreadsheet of every receipt, then opens the share sheet so you can save it to Files, AirDrop it or send it anywhere.
04Erase everything
Settings, then Erase everything. This deletes every receipt, photo, habit and your profile from the device and cannot be undone, so export first if you want a copy. Deleting the app does the same.
05Notifications
Reminders, Calls and reviews are scheduled on the device. If none arrive, check that notifications are allowed for Receipts in iOS Settings and that each kind is switched on in the app’s Settings. A notification that lands inside your quiet hours waits until they end.
06Questions people ask
- The camera filed my photo under the wrong habit.
- Tap Wrong habit on the confirmation screen and pick the right one. If the camera found no match, pick the habit from the list and tap Count for that habit, or Save anyway to keep the photo on its own. The suggestion comes from on-device image recognition and nothing is sent anywhere.
- What is the Call?
- Once a habit has about three weeks of history, the coach looks at the same weekday over the last four weeks. If the habit was hit on at most half of them, it says so on Today and bets you will skip. Snap the receipt to beat it. After two Calls in a row come true, Calls for that habit stop and the Sunday review proposes a smaller goal instead.
- Where are the streaks?
- There are none. The number on Today only goes up. Rest days are part of the plan, and a missed day is an empty square on the Tape, not a reset.
- Can I use it without a photo?
- Yes. Every habit can be logged without a photo, and a habit can be set to No photo in the plan if there is nothing to photograph.
- Does it work on iPad?
- Yes. Receipts runs on iPhone and iPad with the same data model. There is no sync between devices because there is no server.
- I reinstalled and my receipts are gone.
- Receipts keeps everything on the device, so deleting the app deletes the data. A backup of the device restores it. Export the Tape before you reinstall if you want a copy.
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